Front Office Manager

10th

12th (Any Stream)

• Admission into the Bachelor of Business Administration(BBA) course is based on the candidates' performance in the university-specific examination (if specified).Although it may vary from college to college, check the particular college rules and regulations before applying.

• To become a FRONT OFFICE MANAGER, a candidate should hold a graduation degree in Bachelor of Business Administration (BBA) / BBM (Bachelor of Business Management)/ Bachelor of Hotel Management/ B. Voc. in Hotel Management/ Diploma in Front Office Management/ Certificate in Front Office Management, etc.

• After completion, the candidate can gain some work experience in an entry-level position for a better future.
• The candidate can start as a front office manager and, after gaining some experience, can rise to senior managerial levels such as floor manager, hotel manager, etc.

Who is a Front Office Manager?

A front office Manager is also known as a front desk manager. Front office managers are responsible for ensuring that staff treats guests appropriately and that administrative duties and guest service reception are performed as expected. A front office manager's responsibilities are: training the receptionists, preparing work schedules, and gathering feedback reports. Front office managers serve as guests' first point of contact and ensure that office space, customer satisfaction, and loyalty are greatly enhanced. Front office managers are usually the first point of contact with customers and do their best to leave a good impression and reputation on the customers. Front office managers perform responsibilities such as answering customer questions, guiding and advising customers, keeping the front office tidy, and following the organization's guidelines.

Job Responsibilities of a Front Office Manager

• The prime duty of a Front OfficeManager is to make supervisory decisions regarding an organization's front desk/reception. 
• Front Office Managers follow office workflow procedures to ensure maximum efficiency.
• Front Office Managers maintain files and records with effective filing systems.
• Front Office Managers also support other teams with various administrative tasks.
• Front Office Managers monitor office expenditures and handle all office contracts.
• Front Office Managers deal with customer complaints or issues.
• Front Office Managers monitor office supplies inventory and place orders.
• Front Office Managers also assist in vendor relationship management. 

Career Scope of a Front Office Manager

There are a lot of career options once a candidate completes graduation. For example, many sectors require Front Office Managers in event-organizing companies such as Hotels, Motels, Tourist Houses, Resorts, Cruise Liners, etc.

Salary/Income of a Front Office Manager

    The salary of a Front Office Manager depends on the type of organization, kind of role, etc. However, at an entry level, a Front Office Managercan earn Rs. 20,000 to Rs. 25,000 per month, and an experienced Front Office Managercan earn Rs. 30,000 to Rs. 35,000 per month.